Refund Policy

If you are not satisfied with your Pro subscription for any reason, you may request a full refund within 7 days of your first payment.

To request a refund:

• Email billing@pds.wp-scan.org with your PayPal email address
• We will process the refund within 2 business days
• PayPal refunds typically appear in 5-10 business days

You may cancel your Pro subscription at any time:

• Log in to PayPal → Settings → Payments → Manage Subscriptions → Cancel
• Your Pro access continues until the end of your current billing period
• After expiry, your account automatically reverts to the Free plan (3 trackers)
• Your data and trackers are not deleted — they remain accessible on the Free plan (oldest 3 remain active)

• Pro subscriptions are billed monthly on the same date each month via PayPal
• You will receive a PayPal payment confirmation for each charge
• If a renewal payment fails, your account will revert to Free after a 3-day grace period
• We do not store your credit card or payment information — all billing is handled by PayPal

• Refunds are not available after 7 days from the first payment, except in exceptional circumstances
• Renewal charges (second month and beyond) are generally non-refundable, but we consider requests case-by-case
• Accounts terminated for Terms of Service violations are not eligible for refunds

In the event of significant service downtime (more than 48 consecutive hours), we will:

• Notify Pro subscribers by email
• Offer a pro-rated credit or refund for the affected period
• Work to restore service as quickly as possible

For any billing or refund questions:

• Email: billing@pds.wp-scan.org
• Response time: within 1 business day
• Please include your PayPal email in all billing communications